At MADRIDPROMOTER, I want your booking experience to be as smooth, secure, and fast as your night out.
Whether you’re grabbing tickets, securing a VIP table, or booking through a partner platform, I offer safe and trusted payment options backed by EU consumer protections.
1. Accepted Payment Methods
I currently accept the following payment options:
💳 Credit & Debit Cards
(Visa, MasterCard, Maestro, American Express)
📲 Covermanager (premuimguest) Payments
(for event tickets, guest lists with payment, and VIP tables)
💸 Apple Pay & Google Pay
(when available through partner checkout systems)
🌐 Secure Online Checkout
with SSL-encrypted payment forms
🛍️ Merch orders
paid via trusted gateways (Stripe / PayPal or similar depending on integration)
All payments are processed in euros (€).
2. Secure Payment Processing
Your payment security is extremely important to me.
- All online transactions use SSL encryption
- I never store your card or banking details
- All payment partners (PATT App, Stripe, PayPal, etc.) are PCI-DSS compliant
- Your data stays protected at every step
Look for the 🔒 padlock icon in your browser — it means your connection is secure.
3. Ticket Purchases via Covermanager
Most event tickets and VIP tables are sold through my official partner:
🎟️ Covermanager
When you purchase through Covermanager:
- Your payment is processed securely inside their platform
- You receive a digital QR ticket instantly
- All cancellations or refunds follow my Refund Policy and Covermanager’s Terms
Always book through official MADRIDPROMOTER links to avoid fake listings or scams.
4. Merchandise Purchases
When you buy MADRIDPROMOTER merch through my website:
- Payments are handled by Stripe, PayPal, or another approved gateway
- You receive an order confirmation by email
- Any shipping fees or taxes are shown before you pay
5. Taxes and Pricing
All listed prices include Spanish VAT (IVA) unless stated otherwise.
If additional fees apply (service fees, delivery fees), you’ll see them before checkout.
After purchase, you will receive a digital invoice or receipt via email.
6. Refunds and Cancellations
Refunds depend on what you purchased:
🎟️ Tickets & VIP tables:
Follow the official Refund & Cancellation Policy.
👕 Merchandise:
Refunds are available for defective or incorrect items, in accordance with EU consumer law (Directive 2011/83/EU).
Refunds are always sent back to the same payment method originally used.
7. Payment Issues or Disputes
If a payment fails or something doesn’t look right, contact me:
I’ll help verify your transaction and resolve the issue quickly.
For your safety, I may request:
- Proof of purchase
- Identity verification (in suspicious or high-value cases)
8. Fraud Prevention
To protect you and the integrity of the brand:
- Suspicious transactions are automatically flagged
- Ticket resales, fake listings, and scalping are not tolerated
- I reserve the right to cancel fraudulent bookings
- Guests using unauthorized resale tickets may be denied entry by the venue
Always purchase through official MADRIDPROMOTER channels.
9. Currency and International Payments
All payments are processed in euros (€).
If you’re purchasing from another country, your bank may apply:
- Currency conversion fees
- International transaction fees
- Exchange rate differences
Please check with your provider before completing payment.
10. Transparency and Legal Compliance
All payment systems used by MADRIDPROMOTER comply with:
- Reglamento (UE) 2015/751
- LSSI-CE (Ley 34/2002)
- RDL 1/2007 — Consumer Protection Law
- GDPR (EU 2016/679)
Every transaction is handled with transparency, privacy, and full legal protection.
11. Questions About Payments?
If you have questions about a payment, security, or verification:
I aim to reply within 24 business hours.
12. A Note from MOOR
At MADRIDPROMOTER, luxury doesn’t have to be complicated — including how you pay.
From tickets to VIP tables, my goal is to keep your booking quick, secure, and stress-free so you can focus on what actually matters:
💃 Enjoying your night to the fullest.
